Privacy Policy
Your privacy and trust are fundamental to our mission. This policy explains how we collect, use, and protect your personal information.
Effective Date: January 1, 2024 | Last Updated: January 1, 2024
1. Information We Collect
We collect information you voluntarily provide to us when you interact with our website and services:
Personal Information
- Contact Forms: Name, email address, subject, and message content
- Story Submissions: Name, email, story content, consent preferences, and any uploaded images
- Memorial Submissions: Names of deceased individuals and optional tribute messages
- Newsletter: Email address and subscription preferences
- Administrative: Date and time of submissions, IP address for security purposes
Automatically Collected Information
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent
- General location (country/region, not specific address)
2. How We Use Your Information
We use collected information for the following purposes:
Community Support & Services
- Reviewing and publishing approved stories on our website and social channels
- Displaying memorial candles and tributes
- Responding to contact form inquiries and providing support
- Sending newsletter updates about our programs and events
- Moderating content to ensure community safety and appropriateness
Administrative Purposes
- Maintaining and improving our website functionality
- Analyzing usage patterns to enhance user experience
- Preventing spam, fraud, and abuse
- Complying with legal obligations
3. Information Sharing & Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With Your Consent: Stories and tributes you explicitly consent to share publicly
- Service Providers: Email delivery services, web hosting, and analytics providers operating under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or to protect rights, property, or safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets (with prior notice)
4. Data Retention
We retain information for different periods based on the type and purpose:
Persistent Storage
- Published stories (indefinitely, unless removal requested)
- Memorial candles and tributes (permanent memorial)
- Confirmed newsletter subscriptions (until unsubscribed)
Time-Limited Storage
- Contact messages (5 years or until resolved)
- Pending story submissions (1 year if not approved)
- Analytics data (26 months, anonymized after 14 months)
5. Third-Party Services
Our website integrates with carefully selected third-party services that help us provide our services:
| Service | Purpose | Data Shared | Privacy Policy |
|---|---|---|---|
| Email Provider | Sending emails | Email addresses, message content | View Policy |
| Web Analytics | Understanding site usage | Anonymized IP, browser data | View Policy |
| CDN & Hosting | Website delivery | IP address, access logs | View Policy |
6. Your Rights & Choices
You have the following rights regarding your personal information:
Access & Correction
Request copies of your personal information or corrections to inaccurate data.
Deletion
Request deletion of your personal information, subject to legal and operational requirements.
Consent Withdrawal
Withdraw consent for story publication or newsletter communications at any time.
Portability
Request your data in a portable format for transfer to another service.
How to Exercise Your Rights
To exercise any of these rights, please contact us at info@cuesforcancer.com with your request.
We will respond within 30 days and may ask for additional information to verify your identity.
7. Security Measures
We implement comprehensive security measures to protect your information:
Encryption
All data transmitted using TLS encryption
Access Control
Limited access on need-to-know basis
Regular Reviews
Ongoing security assessments and updates
8. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.
9. International Visitors
Our website is hosted in the United States. If you access our site from outside the US, your information may be transferred to, stored, and processed in the US. By using our website, you consent to this transfer.
10. Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on this page with a new effective date
- Notify newsletter subscribers of material changes
- Provide notice on our website homepage for significant changes
Your continued use of our website after policy changes indicates acceptance of the updated terms.
11. Contact Information
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Response Commitment
- Privacy inquiries: 5 business days
- Data requests: 30 days
- Security concerns: 24 hours
Important Disclaimer
This privacy policy governs our website and services. It does not apply to third-party websites linked from our site. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.